Q1. Is there any technical help after we receive the carts?
A: Yes, we supply 24 hours online service for free to assist with any technical issues you may encounter.
Q2. Do you have CE documents for customs clearance?
A: Yes, we have full CE certification. After shipment, we will provide the Packing List, Commercial Invoice, and Sales Contract.
Q3. Can I visit your factory for inspection?
A: Welcome! Simply share your contact details and availability, and we will make a detailed arrangement for your visit.
Q4. How does the warranty handle replacement parts?
A: During the warranty period, we send new parts for free. This does not cover consumable parts or man-made damage.
Q5. What is the typical delivery timeframe?
A: Standard carts are typically delivered within 3 to 10 working days after order confirmation.
Q6. Can the vehicle range be customized?
A: Yes, while the standard range is 30-35km, we can customize battery specifications according to your specific requirements.